Shipping policy : All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. On some high volume days (Christmas etc) shipping may take 1 - 2 days longer. However, we make every effort to ship within a day or two, we know you want your stuff!
Domestic Shipping Rates and Estimates: Shipping charges for your order will be calculated and displayed at checkout.
International Shipping: We offer international shipping to some countries: Canada, Australia, Europe and a select group of others on a case by case basis - Due to the complexities of shipping please contact us for help and determining costs of your shipment. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dakota Nature LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order? : When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes / Or no Street Address : Some carriers have limitations around shipping to P.O. Boxes. UPS / FedEx do not deliver to PO Boxes. For questions contact us @ firstname.lastname@example.org
Returns: We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any visible way Immediately notify the carrier and please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.